About Elliott Advocacy

Elliott Advocacy is a 501(c)(3) nonprofit consumer advocacy organization that empowers consumers to solve their problems and helps those who can’t.

We do it through direct consumer advocacy, journalism, and by maintaining the largest database of executive contact information on the Internet for consumers.

Here’s a little more information about our mission and our causes. Elliott Advocacy has received a “Top-Rated nonprofit” award from Great Nonprofits every year since becoming a nonprofit. You can read all of our 5-star reviews here on Great Nonprofits.

Our consumer advocacy team:

Christopher Elliott, founder and chief advocacy officer

Christopher Elliott is the founder of Elliott Advocacy. He’s the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate, USA Today, Forbes and the Washington Post. He also publishes Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can’t solve, contact him directly through his advocacy website. Christopher contributes to a variety of media organizations, including National Geographic, NPR, Smithsonian, and Travel & Leisure. He’s a regular guest on a variety of national news programs, including ABC World News Tonight, CBS Evening News, NBC Nightly News, and the Today Show. You can also follow him on Twitter, Facebook, and LinkedIn. You can reach Christopher here.
Read Christopher’s articles here.

Michelle Couch-Friedman, Executive Director and author at Elliott AdvocacyMichelle Couch-Friedman, executive director

Michelle Couch-Friedman has served as the executive director of Elliott Advocacy since its inception. She is a dedicated consumer advocate, mediator, author, Search Engine Optimization (SEO) specialist, content strategist, and licensed psychotherapist. Michelle is a public speaker and her expert guidance has been cited in Consumer Reports, Travel & Leisure, CNN, CNBC, Popular Science, Travel Weekly, and Reader’s Digest, among others. She also makes regular television appearances covering a wide-range of consumer topics. Michelle spends as much time as possible fiercely defending consumers and exploring the world with her family. You can follow her on LinkedIn, Twitter, or Facebook. You can reach Michelle here.
Read Michelle’s articles here.


Dwayne Coward, consumer advocate and manager at large at Elliott Advocacy

Dwayne Coward, consumer advocate and manager at large

Dwayne Coward is a skilled consumer advocate serving as the third member of our direct advocacy team since 2016. He is a native Texan currently based in the St. Louis Metro East. He has worked for the U.S. Air Force for 35 years having been assigned to Florida, Greenland, Texas, Montana and Germany. When he is not here helping consumers, he is working on his latest scroll saw project.



John Galbraith, the managing director of Elliott Advocacy

John Galbraith, managing director

John Galbraith is our managing director. He helps with the day-to-day operations at Elliott Advocacy. He is a UK-based lawyer who loves to help consumers. He is an intrepid traveler and can be frequently found in remote locations in a suit and cravat.




Andy Smith, Chief Copy Editor at Elliott Advocacy

Andy Smith, chief copy editor

Andy Smith is a retired systems analyst, financial analyst, and editor. He holds a bachelor’s degree in Soviet Area Studies, a master’s in Slavic linguistics, and an M.B.A. in finance. He has long been a student of languages, which comes in handy in his current job as a ski instructor at Whitetail, in Pennsylvania, where he can provide instruction in Russian, French, German, Spanish, Italian, Croatian and Brazilian Portuguese.



Teri Bergin, newsletter director at Elliott Advocacy

Teri Bergin, newsletters

Teri Bergin is the director of the newsletter department. She is a physician assistant with an oncology and hematology practice in Central Florida.



Mark Pokedoff, copy editor at Elliott Advocacy

Mark Pokedoff, copy editor

Mark Pokedoff is an Emmy-award-winning television production specialist. He travels extensively for his work with CBS Sports, NBC Sports, and other networks.


Sam Kent Web Developer

Sam Kent, website designer and developer

Sam is our website designer, developer, and IT super guru. He has over 13 years of experience working with a number of award-winning design agencies and brands to deliver some very exciting projects. Check out Sam’s portfolio via Codeable.


If you’re having trouble with a business — any business — and you’ve reached a dead end, we’ll try to help. Send our consumer advocacy team a request and we’ll investigate. Please read our frequently asked questions before getting in touch.


Elliott would not be possible without help from a staff of volunteers, who donate their time to help advocate for consumers. If you’re interested in making the world a better place, please fill out this form. We’d love to have you on board.

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