Can Vivid Seats keep your money for a canceled show? Douglas Himberger would really like to know. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. The event kept getting postponed — and now he can’t get his money back.
Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. So why is it holding on to Himberger’s money? And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic?
Himberger’s case is about more than a company that tries to keep your money. It’s also about credit card disputes and when to use them.