The coronavirus pandemic has devastated the travel industry — that’s for sure. But in these unusual times, can a cruise line really cancel your trip and also refuse your refund request?
Of course, the answer to that question is “no.” But Elizabeth Ramirez says that’s exactly what NCL did to her — canceled her cruise and kept all her money.
Now Ramirez is asking the Elliott Advocacy team to investigate and retrieve $7,300 from Norwegian Cruise Line.
This case is a strong reminder of the importance of keeping detailed records of all your refund requests. It’s especially true during this pandemic when thousands of other travelers are making similar requests — all at the same time. Unfortunately, Ramirez’s tale also shows that sometimes even when a consumer does everything right, things can go all wrong. (Reprint)