Hertz customer Aaron Baird made a costly mistake during his last car rental. Because he returned the vehicle to the wrong location, the car rental giant slapped him with a $780 upcharge. Ultimately, in the spirit of positive customer relations, Hertz offered Baird a goodwill gesture and erased the debt.
Lesson learned, and all was well – or so Baird thought.
A few weeks after Hertz offered the goodwill gesture, a different department within the company resurrected the invoice. That Hertz team sent Baird’s account to collections and put him on the Do Not Rent (DNR) list.
Now an exasperated Baird is hoping the Elliott Advocacy team can help. He wants Hertz to take his account out of collections and remove his name from the DNR list.
Can we make that happen?