Can I get a refund for this rescheduled show from Vivid Seats?

Can Vivid Seats keep your money for a canceled show? Douglas Himberger would really like to know. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. The event kept getting postponed — and now he can’t get his money back.

Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. So why is it holding on to Himberger’s money? And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic?

Himberger’s case is about more than a company that tries to keep your money. It’s also about credit card disputes and when to use them.

She returned her merchandise to Pottery Barn. But where’s her refund?

It’s been more than a year since Virginia Cepero returned the dining room chairs she bought on the Pottery Barn website. The company insists it refunded her money months ago, but Cepero can’t find it.

What do you do when it’s a company’s word against yours? And how do you defend your position when the company throws up a favorite defense tactic?

The deeper I dug into Cepero’s case, the more convinced I became that corporate America’s favorite new strategy for keeping your money is still largely a secret. I’ll tell you about it in a second. I’ll also reveal how to avoid a chaotic return like this and get your money back from Pottery Barn.

The MLB app doesn’t work on this Samsung TV! Can I get a refund?

All Tom Moran wanted was a television that would be compatible with the MLB app. So he asked a Samsung representative if the TV he was considering would allow him to watch Major League Baseball through the app.  The agent says it would — but it turns out it won’t. Can he get a refund?

Question

I went on Samsung’s website in November 2020 and requested a recommendation from their salesperson for a television that is compatible with the MLB app. I have a copy of the chat. So I purchased a 58″ Class TU7000 Crystal UHD 4K Smart TV based on the company’s written recommendation.

But I could not test the television until April 2021, when the baseball season started. And when I did, the app didn’t work.

He ordered three tickets from Vivid Seats but only got two

Mark Kovac pays for three tickets to an NBA game but receives only two from Vivid Seats. Where’s the third ticket, and can the company make the assist before game time?

Question

I ordered and paid for three tickets to the Mavs-Wizards game through Vivid Seats. But the seller only delivered two tickets to my Ticketmaster account.

I’ve been trying to resolve this issue for six weeks but to no avail. I’ve spoken with 12 customer service representatives (I have their names). I begged them to help me, but all I got was lip service from the customer support team.

Samsung promised me a $150 e-certificate. How do I get it?

Samsung promised Kristin Graham a $150 e-certificate if she purchased a Galaxy Z Fold3. She kept up her end of the bargain, but now the manufacturer isn’t sending the reward. Can we help?

Question:

Samsung recently sent me a promotional email promising me a $150 E-certificate if I would buy a Galaxy Z Fold3. It was a substantial investment, but I took a chance.

Samsung didn’t sent the E-certificate as promised and never gave me any other information about it. I researched, then finally called Samsung a couple of weeks after I received the phone.

I provided copies of the promo and proof of purchase. Everything was clear and concise. The Samsung reps first tried to get me to accept a one-time code for a lesser value instead of the promised $150. Then they made many excuses, including pretending they couldn’t read their own ad, which shows the device as eligible.

I canceled my credit card, so how will I get my concert refund?

At the same time BTS canceled their world tour, Barbara Evans canceled the credit card she used to buy tickets to the show. That’s a problem since Ticketmaster will only refund the concert to the original form of payment. So will she ever see the money again?

Question

In early 2020, I bought tickets to the BTS Map of the Soul Tour for June. I used my Chase Visa to make the purchase. After the pandemic started, I canceled this Chase travel card.

This August, Ticketmaster emailed to say the concert scheduled for 14 months ago had officially been canceled and to expect refunds to the card used to purchase within 30 days. Knowing a refund to my card would not be possible, I contacted Chase bank to confirm they didn’t receive a refund for me.

The Colorado Avalanche canceled the game and promised me a refund. Where is it?

The Colorado Avalanche canceled a game at the start of the pandemic and the organizer promised Sara DeGroot a ticket refund. Then later the company switches the refund offer to credit. Is that fair?

Question

In February 2020, I bought tickets to a Colorado Avalanche game for March. Well, then the pandemic hit and the team canceled the game.

In May 2020, the Avalanche (Kroenke Sports and Entertainment) sent us an email saying we could request a refund. I promptly requested my refund and then waited. It’s now been more than a year and I have exchanged several emails with Kroenke Sports and Entertainment, and they have reneged on their refund offer, saying that the billionaire owner of the team can’t afford to give us the refund the team promised.

eBay accepted my return, but never sent my refund. Where can I get help?

When Gloria Lenoir received approval from eBay to return a recent purchase, she expected a prompt refund. Instead, the company sent her notification that it had closed her case. How does she get eBay to reopen it?

Question

I recently bought two tubes of Voltaren, a pain medication, through eBay. I paid $29 for the product but decided I could not use it and I asked eBay for return approval after the seller did not respond.

eBay provided a USPS shipping label so I could send back this product. I returned the item to the eBay seller about a month ago but I did not get my refund.

When I tried to enter the USPS tracking number, the eBay website would not accept it. eBay has now closed the case and refused to send my refund. Can you help me? — Gloria Lenoir, Austin, Texas

I have long-haul COVID. Why can’t I get a refund for my Lady Gaga tickets?

Why won’t Ticketmaster refund Barbara Davenport’s VIP tickets to the Lady Gaga show? It claims she missed her window for requesting a cancellation. But is that true?

Question

I bought VIP tickets for a Lady Gaga concert in New Jersey, but the event was postponed twice because of COVID. No new date has been set. Ticketmaster sent me an email that said I could have tickets to the new concert or a full refund. I asked for a refund, but now Ticketmaster is refusing.

I’m 68 years old and have been diagnosed with long-haul COVID. I don’t feel I will be able to make a trip from Florida to New Jersey. Can you help me get my $1,795 back for these Lady Gaga tickets? — Barbara Davenport, Port Orange, Fla.

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