Royal Caribbean recently gave Rita Yates an unpleasant surprise when she called to make the final payment on her upcoming sailing. An RCCL agent explained that the cruise Yates intended to take to celebrate her 40th anniversary had been canceled. Assuming that the cancellation was another casualty of the pandemic, Yates asked why the cruise line hadn’t informed her sooner.
That’s when Royal Caribbean gave Yates an even bigger surprise: Explorer of the Seas would be sailing as scheduled. In fact, the RCCL representative explained, records showed Yates had canceled her own cruise – and forfeited her deposit.
Yates says she absolutely did not cancel her cruise, but she believes she knows the troublemaker who did. Now, with Royal Caribbean unwilling to refund her deposit or reinstate the voyage, she’s hoping our team can help.
But with police reports, lawsuits, and other threats being tossed about, is there anything we can do?